Refund Policy
At Metro Shares Limited, we are committed to ensuring transparency, trust, and satisfaction in all our investment offerings. Due to the nature of investment-based projects and the legal and financial structures supporting them, refunds are handled under the following strict conditions:
1. Eligibility for Refund
Refunds may be issued under the following circumstances:
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Pre-Investment Window: A full refund is available if the investor withdraws before the official project funding closes and no project allocation or documentation has been finalized.
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Project Cancellation: In the event that a project is canceled by Metro Shares Limited prior to fund deployment, investors will receive a full refund of their original capital contribution.
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Regulatory Denial: If a regulatory body rejects the investment due to compliance or eligibility issues not caused by the investor, a full refund will be issued.
2. Non-Refundable Conditions
Once an investment has been accepted and funds have been allocated to a project:
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No Refunds will be processed unless covered by the exceptions above.
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Investors acknowledge and accept that capital is committed to the project for the full investment term.
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Refund requests made after project initiation or post-funding closure are not eligible.
3. Refund Process
Eligible refunds will follow this procedure:
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Request Submission: The investor must email a formal refund request to investments@metrosharesltd.com with their full name, investment reference number, and reason for refund.
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Review Period: Requests will be reviewed within 7–10 business days.
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Refund Timeline: If approved, the refund will be processed within 14 business days to the original payment method or designated bank account.
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Documentation: Metro Shares Limited may require identification and proof of transaction before processing.
4. Force Majeure Clause
Metro Shares Limited shall not be liable for delays or inability to process refunds due to events beyond reasonable control, including natural disasters, government actions, banking or payment network failures, or other force majeure circumstances.
5. Contact and Support
For all refund-related inquiries or clarifications, please get in touch with us at:
📧 investments@metrosharesltd.com
🌐 www.metrosharesltd.com
Metro Shares Limited reserves the right to update or modify this refund policy in compliance with evolving regulatory or operational requirements. Investors will be notified of any material changes.